fe66's Privacy Policy

Information We Collect

fe66 may collect the following types of information to provide its services:

• Identity information: Your full name, date of birth, email address, and mobile number.
• Account information: Username, password (in encrypted form), account settings, and preferences.
• Financial information: Details of deposit and withdrawal transactions, and payment methods used (information related to bKash, Nagad, Rocket, or Upay accounts).
• Identity verification information: National ID card or passport details where applicable.
• Technical information: IP address, device type, browser version, operating system, and login time.
• Activity information: Gaming history, betting patterns, session length, and activity on the platform.
• Communication information: Your conversations with our support team, live chat messages, and email correspondence.

How We Collect Information

We generally collect information in the following ways:

• Information you provide directly: When you fill in a registration form, make a payment, or contact support.
• Automatically collected information: Through cookies, log files, and web beacon technology.
• Through third parties: Information received from identity verification services or payment processors.

You can adjust your browser settings regarding the use of cookies, but doing so may limit some of fe66's services.

Purposes for Using Your Information

fe66 uses your information for the following purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other transactions.
• To provide you with effective customer support via 24/7 live chat and email.
• To prevent fraud, money laundering, and unauthorized activity.
• To apply responsible gaming policies and identify problematic gaming behavior.
• To improve platform services and personalize the user experience.
• To meet applicable legal and regulatory obligations.
• To inform you about promotional offers and platform updates (based on your consent).

Sharing and Disclosure of Information

fe66 never sells your personal information. We may share information with third parties in the following limited circumstances:

• Payment service providers: Only the information necessary to process transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: To complete the Know Your Customer (KYC) process.
• Technology partners: For platform operation and security, under strict confidentiality agreements.
• Legal authorities: In response to court orders, legal proceedings, or valid requests from regulatory bodies.
• Fraud prevention: To relevant authorities to assist with financial crime investigations.

All third parties are contractually bound to meet our privacy standards and may only access the information needed for a specific purpose.

Data Protection & Security

To ensure the security of your information, fe66 applies industry-standard technical and organizational measures:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure storage: Passwords and sensitive data are stored using strong hashing algorithms.
• Access controls: Only authorized staff can access the information they need to carry out specific responsibilities.
• Regular audits: Our security measures are regularly reviewed and tested.
• Two-factor authentication: An option to add an extra layer of security to your account.

However, no method on the internet is 100% secure. It is your own responsibility to keep your account password confidential and to avoid logging into your account unnecessarily.

Data Retention Period

fe66 will retain your information only for as long as necessary to fulfill the purpose for which it was collected, or to meet legal obligations:

• Information related to active accounts is retained until the account is closed.
• Financial transaction records are kept for a period determined by legal requirements.
• Security and fraud prevention logs are retained for a limited time.
• Information that is not legally required to be kept after an account is closed is securely deleted.

Cookies & Tracking Technologies

Various types of cookies are used on the fe66 website:

• Essential cookies: For the platform's basic functionality — disabling these will prevent the site from working properly.
• Performance cookies: To analyze site usage and improve performance.
• Functional cookies: To remember your preferences and settings.
• Security cookies: For session management and detecting fraudulent activity.

You can manage cookies in your browser settings. However, disabling essential cookies may make some important site services unavailable.

Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or outdated information in your account.
• Right to erasure: The right to request that your information be deleted in certain circumstances.
• Right to restrict processing: A request to limit the use of your information in specific cases.
• Right to withdraw from marketing: The right to opt out of promotional communications at any time.
• Right to complain: The right to raise a concern with the relevant authority if you have concerns about how we process your data.

To exercise these rights, please contact our support team.

Children & Minors' Privacy

fe66 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we become aware that a minor's information has been collected unintentionally, we will immediately delete that information and close the relevant account. If you believe a minor is using fe66, please contact us.

Third-Party Links & Services

The fe66 platform may at times contain content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming). These third parties have their own privacy policies and we have no control over their services.

For transactions with payment service providers (bKash, Nagad, Rocket, Upay), their own privacy policies will apply. We recommend that you read the privacy policies of these services.

International Data Transfers

fe66 may transfer data to servers or services located outside Bangladesh. In such cases, we ensure that:

• Transferred data remains protected in accordance with the standards of this Policy.
• Third-party recipients are contractually bound to comply with strong data protection standards.
• Appropriate safeguards are maintained where applicable.

Responsible Gaming & Use of Information

fe66 places the highest importance on responsible gaming. We may analyze information about your gaming behavior for the following purposes:

• To identify problematic gaming patterns and issue warnings where necessary.
• To enforce self-exclusion or deposit limit requests.
• To take necessary steps to protect users.

For more information on responsible gaming, visit our Responsible Gaming page.

Changes to This Policy

fe66 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Provide a clear notice on the platform.
• Notify you via your registered email or through a platform message.
• Update the "Last updated" date at the top of the page.

If you continue using fe66 after changes are made, you will be considered to have accepted the new policy. If you do not agree after a policy change, please contact us immediately.